IN THIS SECTION
Survey
We would like to know your level of satisfaction concerning the quality of our
vending service. We would be grateful if you could spend a few minutes filling in the
questionnaire. Your information will help us to improve and base our service on
your needs.
Name
Date
Company
Position
Address
Town/city - Province
E-mail
Telephone number
Please express your level of satisfaction from 1 to 5, with 5 being the maximum score.
COMMERCIAL ORGANISATION
1
2
3
4
5
A. The product rotation for you is:
B. When making a complaint, how do you rate the service you received?
C. How do you rate the service from our commercial representatives?
D. Does the service cover your needs?
PRODUCT /SERVICE
1
2
3
4
5
A. The product availability in machines covers your needs
B. Rate the condition, maintenance and cleanliness of your machines
C. The personal image of the Serventa machine Operator is:
D. The quality of the products we offer is:
TECHNICAL ASSISTANCE SERVICE
1
2
3
4
5
A. How do you rate the technical assistance response time?
B. Rate the effectiveness of the repairs
C. How have we responded to a complaint?
YOUR OVERALL OPINION OF?
1
2
3
4
5
Thank you for your time